Finsbury Park Carpet Cleaners Privacy Policy
This Privacy Policy explains how Finsbury Park Carpet Cleaners collects, uses, stores, and protects personal data relating to our customers and prospective customers. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act, together referred to as data protection law. This Privacy Policy applies to all Finsbury Park Carpet Cleaners customers and enquiries in our service area.
Who We Are
Finsbury Park Carpet Cleaners is a carpet and upholstery cleaning service operating in the local area. When we refer to we, us or our in this Privacy Policy, we are referring to Finsbury Park Carpet Cleaners as the controller of your personal data. As the controller, we decide why and how your personal data is processed when you use our services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as name, address, property access details, and other contact details that you provide when you contact us or make a booking.
Service and booking information such as details of the services requested, dates and times of appointments, notes about the condition and size of areas to be cleaned, and any special requirements you choose to share with us.
Communication data such as information contained in messages or conversations with us, for example when you ask for a quote or provide feedback about our services.
Payment and transaction information such as records of payments made for our services and related billing information. We do not store full card details if you pay by card; those are handled by secure payment processors.
Technical and usage information such as limited information about how you reach us online, for example through a website enquiry form or online directory, which may include the date, time and source of your enquiry.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make an enquiry, place a booking, or communicate with us about an existing or past service.
We may also receive personal data indirectly from third parties, for example from online directories or advertising platforms when you submit an enquiry form that is then passed to us, or from payment processors when you pay for a service.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, arrange appointments, send booking confirmations, and manage payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and interests. This includes managing and improving our services, keeping records of past work, and responding to general queries and feedback.
Legal obligation. We process some information because we are required to do so under law, for example for tax, accounting, and record-keeping obligations.
Consent. In limited situations, we may ask for your consent to process your data for a specific purpose, such as receiving certain types of marketing communication. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services, including handling enquiries, preparing quotes, arranging appointments, and carrying out carpet and upholstery cleaning work at your premises.
To communicate with you about your booking, including confirming or rescheduling appointments, discussing access and property details, and addressing any issues that arise before, during, or after our visit.
To manage payments and invoicing, record transactions, and meet our financial and tax reporting obligations.
To maintain internal records of services provided so that we can respond to future enquiries about previous work at your property, and plan any follow-up services you request.
To improve our services, monitor demand in our service area, and develop our business in a way that remains respectful of your privacy.
To handle complaints, queries, and disputes, and to establish, exercise, or defend legal claims where necessary.
Data Sharing and Processors
We do not sell your personal data. We only share your data where it is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so.
We may share your personal data with trusted third-party service providers acting as processors who support our business operations. These may include:
Payment service providers that securely process card and electronic payments on our behalf.
Cloud or hosted service providers that help us store records, manage bookings, or send necessary service communications.
Professional advisers such as accountants for the purpose of financial and tax compliance.
These processors are only allowed to process your personal data in accordance with our instructions, for the purposes we specify, and must implement appropriate security measures.
We may also share personal data with government authorities or law enforcement where required by law, regulation, or court order.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, and to meet our legal, accounting, and reporting obligations.
Customer records relating to service bookings, including contact and service details, are generally kept for a period that allows us to respond to follow-up enquiries and meet our tax and accounting requirements. After that period, we securely delete or anonymise the data.
Where we rely on consent to process data for a particular purpose, we will retain that data for as long as consent remains valid or until you withdraw it, whichever happens first, unless we have another lawful basis to continue processing it.
International Transfers
In some cases, our service providers may store or access your personal data from locations outside the United Kingdom. Where this happens, we take steps to ensure that appropriate safeguards are in place so that your personal data remains adequately protected in line with data protection law, for example through standard contractual clauses or equivalent safeguards.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to your information to those who need it for their role, using secure storage methods, and working only with processors that commit to robust security standards.
Your Data Protection Rights
You have several important rights in relation to your personal data under data protection law. These include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You can ask us to correct personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other legal basis to continue processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another controller where this is technically feasible.
Right to object. You can object to processing based on our legitimate interests where you believe your rights and freedoms outweigh our interests. We will stop processing unless we have compelling legitimate grounds or need to process the data for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Complaints and Concerns
If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided when you booked or on our service materials. We will respond to your request in line with legal requirements.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. However, we encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
