Finsbury Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Finsbury Park Carpet Cleaners provides carpet cleaning and related services to residential and commercial customers within our service area in the United Kingdom. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings indicated:
Customer means any individual, company or organisation that books or receives services from Finsbury Park Carpet Cleaners.
Services means carpet cleaning and any related cleaning services offered by Finsbury Park Carpet Cleaners from time to time, including upholstery cleaning, rug cleaning, stain treatment and other floor care services.
Premises means the property or location at which the Services are to be carried out.
Technician means a cleaner or operative engaged by Finsbury Park Carpet Cleaners to deliver the Services.
Agreement means the contract between the Customer and Finsbury Park Carpet Cleaners incorporating these Terms and Conditions and any agreed booking details, quotations or confirmations.
2. Scope of Services
Finsbury Park Carpet Cleaners provides professional carpet and related cleaning services within its designated service area. The exact Services to be supplied will be set out in the booking confirmation, quotation or invoice provided to the Customer.
All Services are subject to availability of Technicians and equipment. We reserve the right to decline, amend or cancel any booking where the requested Services cannot reasonably be provided.
Services are provided for normal domestic and commercial soiling. Heavily soiled areas, specialist stains, odour removal and restoration cleaning may require additional time, methods or charges, which will be discussed with the Customer as early as reasonably possible.
3. Booking Process
3.1 Booking requests
Customers may request a booking by contacting Finsbury Park Carpet Cleaners and providing accurate information about the Premises and the Services required. This includes, but is not limited to, the type and approximate size of the areas to be cleaned, the condition of the carpets or upholstery, access details and any known issues such as damage, infestation or heavy staining.
3.2 Quotations
Any quotation provided is based on the information supplied by the Customer and is an estimate only. If, upon arrival at the Premises, the Technician finds that the information provided was incomplete or inaccurate, or that the condition of the carpets or areas to be cleaned is materially different from what was described, Finsbury Park Carpet Cleaners reserves the right to adjust the quotation, change the scope of Services or refuse to carry out the work.
3.3 Booking confirmation
A booking is considered confirmed only when Finsbury Park Carpet Cleaners has expressly accepted the booking and communicated a date, time window and price or pricing basis to the Customer. By accepting the booking confirmation, the Customer agrees to these Terms and Conditions.
3.4 Access and parking
The Customer is responsible for providing safe, reasonable access to the Premises at the agreed time. This includes arranging any necessary parking, entry codes, permits or permissions. Any parking charges, congestion charges or similar costs reasonably incurred in attending the Premises may be added to the final invoice.
4. Customer Obligations
The Customer agrees to:
Provide accurate and complete information when requesting a quotation or booking.
Ensure that the Premises are accessible at the agreed time and that there is adequate lighting and electricity supply for the Technician to carry out the Services.
Remove small items, breakables and valuables from the areas to be cleaned before the Technician arrives.
Advise Finsbury Park Carpet Cleaners in advance of any known hazards, delicate surfaces, existing damage or special requirements at the Premises.
Comply with any reasonable instructions given by the Technician relating to safety or the proper completion of the Services.
5. Payments and Charges
5.1 Pricing
Prices for Services are typically based on the size and condition of the areas to be cleaned and the type of treatment required. Any pricing communicated in advance is subject to inspection of the Premises. Additional charges may apply for heavily soiled carpets, intensive stain removal, moving of heavy furniture or work carried out outside normal hours, where agreed with the Customer.
5.2 Payment terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. Finsbury Park Carpet Cleaners may, at its discretion, require partial or full payment in advance to secure a booking.
Payment may be made by accepted payment methods as advised by Finsbury Park Carpet Cleaners. The Customer is responsible for ensuring that payment is made in full and on time. Failure to pay may result in interest and late payment charges being applied in accordance with applicable law.
5.3 Deposits
We may request a deposit for larger or specialised bookings. Any required deposit amount and conditions will be communicated to the Customer at the time of booking. Deposits are generally non-refundable if the Customer cancels the booking outside the permitted cancellation period as described below.
5.4 Non-payment
If full payment is not received when due, Finsbury Park Carpet Cleaners reserves the right to suspend or cancel any further services and to take steps to recover the outstanding amount. The Customer may be liable for reasonable costs incurred in the recovery of overdue sums, including legal and administrative costs, subject to applicable law.
6. Cancellations and Rescheduling
6.1 Customer cancellations
The Customer may cancel or reschedule a booking by providing reasonable notice prior to the scheduled start time. The required notice period will be indicated at the time of booking. As a general guideline, cancellations or rescheduling with less than 24 hours notice may incur a cancellation fee, up to a reasonable proportion of the quoted service cost, especially where a Technician has already been allocated and preparation has taken place.
Where a deposit has been paid, the deposit may be retained in part or in full if the cancellation occurs within the specified late cancellation period. Any applicable details regarding cancellation fees or deposit retention will be communicated at the time of booking where possible.
6.2 Company cancellations
Finsbury Park Carpet Cleaners reserves the right to cancel or reschedule a booking where necessary due to factors beyond its reasonable control, such as illness, equipment failure, adverse weather conditions, traffic disruption, safety concerns or unavailability of Technicians. In such cases, we will attempt to give the Customer as much notice as reasonably practical and offer an alternative appointment. Finsbury Park Carpet Cleaners will not be liable for any indirect or consequential losses arising from such cancellations, but any pre-paid amount for services not delivered will be refunded or credited.
6.3 Missed appointments
If the Technician attends the Premises at the agreed time and is unable to gain access or commence work due to circumstances within the Customer s control, this may be treated as a late cancellation. In this situation, Finsbury Park Carpet Cleaners may charge a call-out fee or a proportion of the booked service cost to cover lost time and travel.
7. Service Standards and Limitations
7.1 Reasonable care and skill
Finsbury Park Carpet Cleaners will carry out the Services with reasonable care and skill and in accordance with industry practices. However, the Customer acknowledges that the results of cleaning may vary depending on the age, condition, type of fibres, previous cleaning methods and nature of soiling or staining.
7.2 Stain and odour removal
While every reasonable effort will be made to remove stains and odours, no guarantee can be given that all stains or odours will be completely removed. Certain stains may be permanent and some odours may persist despite treatment, especially where contamination has penetrated underlay or subfloors. The Customer will not be entitled to a refund solely because a particular stain or odour could not be fully removed.
7.3 Shrinkage and wear
Some carpets and fabrics may shrink, loosen or show pre-existing wear, shading, pile reversal or damage more clearly after cleaning. Finsbury Park Carpet Cleaners will not be liable for normal wear and tear or for deterioration that was already present but became more visible as a result of cleaning, provided reasonable care and skill were exercised.
8. Damage, Liability and Complaints
8.1 Inspection
The Customer is encouraged to inspect the work upon completion and raise any immediate concerns with the Technician. If the Customer is not present, the Services will be deemed to have been carried out to a reasonable standard unless a written complaint is made within a reasonable period after completion.
8.2 Limit of liability
Nothing in these Terms and Conditions will limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.
Subject to the foregoing, Finsbury Park Carpet Cleaners will not be liable for loss of profits, loss of business, loss of opportunity, loss of goodwill or any indirect or consequential loss or damage arising out of or in connection with the Services or these Terms and Conditions.
Where damage is caused directly by the negligence of Finsbury Park Carpet Cleaners or its Technicians, our liability will be limited, at our option, to either re-performing the Services, repairing the damage (if reasonably possible) or paying the reasonable costs of repair or replacement, taking into account the age and condition of the affected item. The Customer must allow Finsbury Park Carpet Cleaners a reasonable opportunity to investigate and rectify any alleged damage.
8.3 Customer property and valuables
The Customer is responsible for securing valuables and fragile items prior to the Technician s arrival. Finsbury Park Carpet Cleaners does not accept responsibility for loss of cash, jewellery or other valuables unless such loss is directly caused by the proven wrongful act of a Technician in the course of providing the Services.
8.4 Complaints procedure
If the Customer is dissatisfied with any aspect of the Services, a complaint should be made as soon as reasonably possible, clearly setting out the nature of the concern and any supporting information. Finsbury Park Carpet Cleaners will investigate the complaint and, where appropriate, propose a resolution such as re-cleaning certain areas or offering a partial refund or credit. Any complaint should normally be raised within a reasonable time after completion of the Services, as the effectiveness of any remedial work may diminish with delay.
9. Waste Handling and Environmental Regulations
9.1 Waste and residues
Finsbury Park Carpet Cleaners endeavours to comply with all applicable waste and environmental regulations when carrying out Services. Any waste water, cleaning solution residues and removed solids generated during cleaning will be handled in accordance with relevant UK regulations and local requirements.
9.2 Customer responsibilities
The Customer agrees not to request or require any disposal method that would breach environmental or waste regulations. If the Customer provides instructions or imposes conditions that would prevent Finsbury Park Carpet Cleaners from complying with applicable regulations, we reserve the right to refuse or suspend the Services without liability.
9.3 Hazardous materials
The Customer must inform Finsbury Park Carpet Cleaners in advance of any known hazardous substances, infestations or contamination at the Premises. Additional charges may apply for dealing with such issues, or the Services may be declined where, in our reasonable opinion, it is unsafe or not compliant with regulations to proceed.
10. Health and Safety
Finsbury Park Carpet Cleaners will use reasonable efforts to ensure that all work is carried out safely and that suitable cleaning products and equipment are used. Certain areas may remain damp or slippery for a short period after cleaning. The Customer is responsible for ensuring that occupants and visitors, including children and pets, are kept away from treated areas until they are safe to use.
Customers should follow any post-cleaning advice given by the Technician, such as recommended drying times, ventilation and movement of furniture, to minimise risk and achieve the best results.
11. Data Protection and Privacy
Finsbury Park Carpet Cleaners will collect and use personal information provided by the Customer for the purposes of managing bookings, delivering Services, processing payments and handling enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
Customer details will not be sold to third parties. Information may be shared with Technicians and trusted service providers where necessary to perform the Services, process payments or meet legal obligations.
12. Changes to Terms and Conditions
Finsbury Park Carpet Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices. The version in force at the time of your booking will apply to that booking. Continued use of our Services after changes have been published will constitute acceptance of the updated terms.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights that consumers may have to bring claims in their local court.
14. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by Finsbury Park Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Agreement is between Finsbury Park Carpet Cleaners and the Customer. No third party shall have any rights to enforce any of its terms under applicable third party rights legislation, except where expressly stated.
By placing a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
